Cancellation and Return Policy

Cancellation

We want you to love your purchase, however we understand that sometimes you may change your mind about your purchase prior to receiving it. Shall this be the case just send us an email at hello@fourdubai.com to cancel your order and we will do all possible to action the request immediately provided your order has not been processed. If your order has already been processed, we will treat your request as a return. Kindly refer to our Return Policy below for instructions.

Return Policy

You may return items within 7 days of receipt of your order for a full refund with proof of purchase. If you received a damaged, defective, incorrect item, or if you simply changed your mind you may return the item within 7 days of receipt of your order. Simply send us an email at hello@fourdubai.com attaching your proof of purchase. We will reply you with return instruction. Returned items must be received in original condition, with original tags and labels, unused and in original packing. Damaged, incorrect and defective items must be reported within 48 hours of receipt. Returned items must be shipped back to us and subject to inspection. Refunds are credited in the original form of payment.

Please note that shipping charges are refundable and covered only when you received a damaged, defective or incorrect item. When returning a product please carefully pack your item to ensure it is not damaged in transit.

Please note we will not be responsible for items lost or damaged in transit by courier service

Returns requested after 7 days from receipt of your order will not be considered or processed.

Exchange

Please note that we do not offer any exchanges. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.

Website Returns to Our Store

Want to make an in-store return of an item purchased online? We will gladly accept your return and issue a store credit. All terms on our Return Policy apply.

Cancellation by IV Four

We reserve the right to cancel the order if item is out of stock at time of processing, or if we do not deliver in your area. Additionally, if one or more items was listed with incorrect price due to a typographical error.

If we cancel your order, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.

Exchange

We reserve the right to cancel the order if item is out of stock at time of processing, or if we do not deliver in your area. Additionally, if one or more items was listed with incorrect price due to a typographical error.

If we cancel your order, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.